We offer shipping services primarily through UPS and USPS, FedEx and LTL Freight as needed.
Ownership of packages turned over to UPS, USPS, FedEx, or any other shipment service used by Whalen’s Speed Research & Development, Inc. (WSRD) and transfer to the buyer. We are not responsible for lost, held, misdelivered (to another address), or damaged packages. WSRD is not responsible for delivery errors including but not limited to errors from carriers. WSRD is not responsible if the shipment is marked, scanned, or tracked as delivered from the shipping carrier and you do not have a package, a package was delivered to a neighbor, a package was left in a location deemed appropriate by a shipper associate, per shipper policy, or a package that was stolen. WSRD makes no guarantee that a package delivered by any carrier will follow any instructions provided by WSRD. WSRD makes no guarantee that a package sent “as signature required” will be delivered as requiring an actual signature.
When checkout occurs, please note any additional request when choosing your type of shipping service in our “Special Instructions” box found on the check-out page on our website. WSRD will communicate and/or facilitate any special request made by our customer, additionally WSRD makes no guarantee that any request will be completed by the shipping carrier. Including any request that is a part of our online communication when creating a shipping label. (Example: Requesting signature required, or delivery after 5pm, etc.)
The address that you provide to WSRD is the address we ship to. We do not ship to PO/APO/FPO box addresses. We ship primarily with UPS and provide tracking information for all shipments. We encourage you to visit the shipper’s website, create an account, and manage your delivery process through them directly.
Shipping Insurance Not Provided:
We do not provide shipping insurance for your purchase, you may be able to purchase insurance for the value listed on your order page through UPS, FedEx and USPS or other carriers. If you plan on purchasing shipping insurance, include that in the “Special Instructions” box on our check-out page on our website, as we will wait for your confirmation that we can go forward with your shipment.
We encourage our customers to sign up and complete a shipping profile with UPS, FedEx, USPS or any other shipping carrier used (information provided if other than UPS) with tracking alerts and special instructions to contribute to a successful delivery. WSRD makes no guarantee that any tracking alert, tracking updates or any tracking information can ensure proper delivery of your order. Additionally, we encourage you to refuse delivery on any package that is visibly damaged. For a full description of our refund policy including damaged shipments please refer to Whalen’s Speed Research & Development Returns, Exchanges, and Warranty Policy for detailed information as there is a time limit for opening a refund, including damaged goods. We suggest taking pictures immediately.
WSRD does not allow re-routing of packages while in transit for security purposes, and purposes related to fraud.
Where is my tracking information?
You can find your tracking information emailed to the email address provided by you during the ordering process. Email email@example.com for tracking information questions.
When will I receive my order?
All in stock orders placed by 3pm EST will be shipped from our facility the same day. Please note that we do not process orders on weekends and holidays
Why haven’t I received my order?
Please visit UPS (or other carrier information that we have provided) and enter your provided tracking information to update you on delivery. If the package states that it has been delivered, please look around your area for the package. Once the shipment leaves our facility it in the responsibility of UPS.
What do I do if the shipping carrier states that the package was delivered but I do not have it?
You can control you delivery by signing up at UPS MyChoice. You can give instructions for package delivery should you not be able to personally receive you package. Do not trust a "dropped off" package. You can instruct UPS by signing up for UPS Mychoice.
For packages delivered by UPS call 1-800-PICK UPS for FedEx call 1-800-463-3339 for USPS visit or call your local United States Post Office; and provide them with tracking information. Visit the carriers website for additional information including making a claim. We will provide you with the same information that is found on your order page. We will confirm electronically that the tracking information is correct and update you with any corrected or additional information we may have. WSRD has the same information that customers have regarding tracking. We require signature on all packages but do not provide shipping insurance. We do not provide shipping insurance for any package/product or shipment, and it is the responsibility of the purchaser to insure any package purchased from WSRD.
I need to make a return?
When ordering from www.whalenspeed.com or www.whalentuned.com, all orders that are returned within our return policy guidelines will be subject to NO refunded shipping charges. All shipping charges from your order that have been fullfilled and delivered are final. The purchaser is subject to the return shipping costs.
Additional information on shipping refunds please see the refund and exchange policy. Please email: firstname.lastname@example.org to initiate the refund process.
What if my order is damaged?
Take pictures immediately and review our refund policy: Whalen’s Speed Research & Development Returns, Exchanges, and Warranty Policy. You need to email email@example.com with complete information. Calling our sales department does not satisfy our refund process and require email or postal mail. If your order arrives damaged, we recommend that you refuse delivery, then notify our sales department at 269-415-0040 so that we can track the return and issue your replacement or refund in a timely manner.
Any order that is flagged as fraudulent from Shopify Merchant Service will immediately be cancelled. If you receive this notification via email please visit https://help.shopify.com so that you can investigate why your information is shown as fraudulent. WSRD will not accept any credit cards or checks from any person flagged as attempting a fraudulent purchase. WSRD will not process any future orders.
WSRD will not process any orders that fail a verification process to confirm identity. Any information provided will be used in that process, and subsequent information provided to potentially complete an order will not be accepted. All information initially provided via email, or our webstore should be accurate and comply with lawful intent to make a purchase. Photographs of credit cards, driver’s licenses, state issued ID, military identification cards are not acceptable verification of identity.